"Poor organisation when the phone is eventually..."

Calling here is a horrendous experience every time.

The press 1, 2 or 3 options (appointment, prescription query or test results) lead to an astonishingly long wait - I spent 16 minutes being number one in the queue before I gave up.

The option of holding for anything else simply loops back to the original greeting and options.

The administration is so inefficient I have taken to communicating via signed for post so as to demonstrate any requisite paperwork has been received by the surgery