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"An A&E admission."

About: East Surrey Hospital / Accident and emergency

(as the patient),

I am an ordinary middle aged woman with no ill or adverse health conditions. Whilst driving on the motorway I felt chest pain, numbness and was beginning to feel faint. So pulled over on the hard shoulder and phoned for an ambulance. My fear was I was having a mild heart attack at the side of the M23.

Whilst sitting in the car ( I know you should sit away from the car on the hard shoulder but I felt too unwell) I was distressed and beginning to hyperventilate, so by the time the Paramedics arrived I was truly frightened.

When they arrived I cannot speak more highly of their care, competence and compassion. Two young men who are a credit to their profession.

The handover to A&E staff was quick, clear and proficient. The nursing staff were equally focussed, highly competent and compassionate.

Test were quickly carried out. The Doctor in charge of my care was impressive in his understanding and insight, his direction of my care and his interpersonal skills.  

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 5 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 14/05/2018 at 07:52
Published on Care Opinion at 15:51


picture of Ben Mearns

Dear TOO RYE

I am so glad to hear that you had a good experience after that frightening event. I can only imagine how difficult it was and I am really pleased that we were able to help.

I will let the department know and I do hope that you are recovering well.

Kindest regards

Ben

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Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 5 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 14/05/2018 at 10:21
Published on Care Opinion at 15:51


Dear TOO RYE

It sounds very frightening; I am pleased to hear that the team in ED were able to reassure you and provide you with the care you required in a compassionate way.


I will share your story with the team to feedback the good work that they do.

thank you

Nicola Shopland

Divisional Chief Nurse Medicine

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