"Lack of communication"

I had an appointment on 26th and had a wait of two hours to see the doctor, despite the fact that there were four on duty.When I was seen it was found that the pressure in my eyes was increasing and new medication was prescribed. I was told that my GP would be informed of this. However, when I needed the new prescription I found out that this had not happened. It was, in fact left to me to contact FGH and speak to someone at the clinic to send the new px information electronically. All this adds pressure when the ‘service’ should be seamless in these days of electronic communication