"Dissatisfied"

My elderly relative was admitted after suffering a stroke and with pneumonia. The staff were ignorant and uncaring . Asked for bottle to use for him to urinate - everything seemed too much trouble the bottle he had by his bed had not been emptied from previous use . Consultant updated us on patient's condition standing at the bottom of the bed within sight and hearing of other patients and visitors - including telling us that care was likely to be palliative and DNR was in place. Surely some degree of privacy was required - even drawing the curtains . On another day when trying to find an update on his condition staff at the nursing station practised active ignorance - avoided eye contact so that I was left wandering around to try to speak to someone . Eventually because I didn't go away I was spoken to .

Staff on ward 5 were much better and caring . However it was difficult to find out information . One nurse said they couldn't understand what the doctor had said . We were left in the dark about prognosis . There were 5 family members visiting almost daily but not one of us was contacted on the day of release . I was contacted by the care home where he lives to be told he had been brought back there from the hospital . This is a disgraceful breakdown in communication . I am pleased he is back at the home as I would hate for him to end is days at Fairfield . In all area where I have given one star I would give no stars if I could