"EMERSONS GREEN NEEDS SERIOUS IMPROVEMENT"

My family joined this practice after moving into the area and have been very disappointed with the service when compared to our last practice Air Balloon.

Here is a list of complaints I have with the practice:

We have never been assigned a doctor.

Every time you ring you can never get through the phone just rings and rings there is no call waiting/queuing system in place.

3-4 weeks to get an appointment to see a doctor.

Appointments not being released far enough in advance.

There is a reluctance to do any testing; it feels like you have to continuously push to get the right treatment.

I was prescribed anti-bacterial eye drops over the phone by a nurse. When I saw the optician who works in Bristol Eye Hospital he told me that drops should never be prescribed without first seeing the eyes!

Repeat prescriptions not being signed when promised.

Expectations that the pharmacy will accept unsigned prescriptions.