"Amazing doctors and nurses let down by poor..."

I recently had a knee operation in the Arthur South Day unit. I could not fault the surgeons, anaesthetist, nursing staff and staff in recovery. I really was impressed. They all worked really hard but were also friendly and I felt that they always had time for me as I felt quite ill after my operation. The nursing staff on the ward were constantly busy, they must go home absolutely exhausted. In my experience, there is just one thing which lets this hospital down - the poorly co-ordinated administration and lack of customer care skills from administration staff.