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MAU and ACU

Story from nhs.uk

"MAU and ACU"

About: Good Hope Hospital / Accident & emergency

GP sent me to MAU before the bank holiday weekend and I wanted to record just how professional, caring and focused everybody was that I came into contact with. From the lady who brought round tea, coffee and biscuits (it was a long day), the porter who I think must walk about 15 miles a day and the medical staff who were both very busy but still able to deliver a personal service. I would specifically like to than the consultant, who was under lots of pressure juggling a large volume of patients but still had time to deliver a first class patient experience. At a time when the NHS is under massive funding pressure I was massively impressed with the commitment, dedication and approach of everyone.

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Responses

Response from Good Hope Hospital 5 years ago
Good Hope Hospital

Submitted on 11/05/2018 at 11:50
Published on nhs.uk at 13:08

Responded: 11.05.18

Dear Anonymous

Thank you for taking the time to post your comments regarding your experience at Good Hope Hospital's MAU and ACU Units.

Patient feedback is extremely important to us and I am so pleased that you felt well informed throughout your visit, and that you felt happy with the medical and support staff and the treatment you received.

I shall forward your posting to the senior management who will ensure that the relevant teams and staff can read your encouraging comments, as I am sure they will be delighted to receive your comments.

I trust this is acceptable and I hope that you are continuing to recover well.

With Kind Regards

Patient Services Team

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