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unable to get an apointment

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"unable to get an apointment"

About: The Dekeyser Group Practice

Once again still trying to get an appointment takes number of phone calls and time and no appointments availed, was previously advise that " if a patient for any reason is not able to make an appointment with us through the week we can pre-book appointments for an evening or weekend which may be more suitable"

unfortunately this is not the case as I was advise that this goes against there system and there are unable to override the system.

I have had the same condition for over 5 weeks now and have been put in for test, at the moment I can not find out the test results if there have come back normal or not.

If there have come back normal where do i go from here for my condition.

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Response from The Dekeyser Group Practice 5 years ago
The Dekeyser Group Practice

Submitted on 10/05/2018 at 07:38
Published on nhs.uk on 11/05/2018 at 03:37

For clarification if a patient has had any tests taken at the practice they can contact the surgery after 13:00 and the reception team will be able to inform you whether the results are back in the surgery.

Once a GP has checked the results if they need to speak to a patient they will contact you directly, they will also advice via notes on the system whether there is any need for any follow up so that the reception team can make you aware.

The phones lines are quieter after 13:00 so there should be no reason when we are open for you to be able to contact the team to see if your results are back

For evening and weekend appointments these can be pre-booked for the same week, we unfortunately are not responsible for those appointments being loaded on to the system but for general advice they tend to become available for the reception team to book on a Monday morning for the full week, I will feedback to the locality team to see whether we can increase the number of days available to help those patients who wish to book further ahead.

Please accept my apologies if there has been any confusion when you are trying to book these types of appointments

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