I have had the need to be seen and treated at Torbay Hospital. I would like to thank staff in Oncology, Ricky and the Breast Unit who can perform their duty competently as well as with empathy and respect. I accept not all are able to do that, but I find it makes attending appointments more bearable.
From my brief experiences, I would like to make some simple suggestions. These should not incur major cost yet will improve dignity and respect for patients in my opinion.1. I found it inappropriate to be given an old uniform tunic to wrap around myself after undressing. Please can you obtain some proper examination capes for the Breast Unit/hospital.2. Attending scans such as echo scans. Please could that department amend the standard letter that requests patients attend 15 minutes before appointment time for tests that may be needed. This does not seem to be a requirement for all procedures. It was not for me yet it was on my letter. Please be respectful of patient's time.If some patients need to attend 15 minutes for pre-scan tests then give them an appointment 15 minutes earlier.3. Whilst undressing for a scan, I was left on my own in the scanning room. I had clear access to a computer screen listing patient's names and other details. There were also personal files and information left lying on a desk.Perhaps you should think about providing separate changing facilities so that this does not need to be done in the actual scanning room/active working environment. Alternatively, please remind staff of their duty to protect personal information.Thank you.
"Thanks And Suggestions"
About: Torbay Hospital Torbay Hospital Torquay TQ2 7AA
Posted by Torlass (as ),
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Responses
See more responses from Torbay and South Devon NHS Foundation Trust
Update posted by Torlass (a service user) 5 years ago
See more responses from Hayley Warrilow
Update posted by Torlass (a service user) 5 years ago