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"Experience in Wishaw General Hospital"

About: University Hospital Wishaw / General Surgery (Wards 16-18)

(as a relative),

Due to a lack of communication from the consultants the experience at Wishaw General Hospital has been a nightmare. Communication has been awful, nothing explained to the family at all, was told constantly that scan results have yet to come in, and when we wanted to talk to a doctor we had to go looking for one to explain things to us rather than them coming to us. Without the outstanding care from the nursing staff we would have felt totally isolated and in the dark. Nurses have been excellent and show a very high standard of care towards our family member.  

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Responses

Response from Hakim BenYounes, Chief of Medical Services, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Hakim BenYounes
Chief of Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 07/05/2018 at 15:49
Published on Care Opinion on 08/05/2018 at 09:47


picture of Hakim BenYounes

Dear Granddaughter97

I am sorry to hear of your experience and I am keen to look into this further.

I hope to resolve the issue and I would be grateful if you could contact the Patient Affairs Department on telephone number 01698 366558 to allow me to investigate.

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