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"Uncomfortable and uncaring"

About: Dewsbury & District Hospital / General surgery

(as a service user),

appointments were made for numerous patents to arrive at 12:30pm for operations. With a severe back problem i sat for over 3 hours in uncomfortable chairs, (not made to be sat in that long) before being taken to theatre. In the waiting room was a notice if you needed a sick  note to to ask before going to theatre, i did this at least 1 hour beforehand. No sick note appeared.

After surgery i asked for my sick note and was told that i would need to go to my GP for one. The nurses i came into contact with there i felt were uncaring and just treated you like cattle. the anaesthetist was very good and the team around him as was the reception desk.  there was only one nurse to look after at least 6 patients after the recovery team and she kept disappearing I suspect to look after more patients.

I feel that some of the nurses I saw should not have been in this line of work, terrible. 

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Responses

Response from Dewsbury & District Hospital 5 years ago
Dewsbury & District Hospital
Submitted on 08/05/2018 at 08:37
Published on nhs.uk at 10:06


Thank you for taking the time to post your comments.

From reading your feedback, it is clear that we did not provide the high standard of care that we aspire to provide and for this I am sorry.

The description of your overall care and treatment does raise concerns with me and given that this is a public website, it would not be appropriate to go into your personal details.

Therefore, I wonder if you would be happy to discuss your concerns with our PALS team so that we can instigate an investigation to address what has gone wrong.

If so, PALS can be contacted on 01924 542972 or via email on pals@midyorks.nhs.uk.

Thank you again and I wish you well with your recovery.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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