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"Outstanding care at dentistry department"

About: Ilkeston Community Hospital

I recently escorted a person with a dementia to the dentistry department at the hospital, and would like to praise the outstanding care that was received. The dentist put the person at ease, communicated fully and in manner that was understandable to them, and used visual demonstration to help the person adjust to the unfamiliar environment. The dentist also empowered and supported them to sign their own documentation, allowing them to fully participate in their care. Also going the extra mile to show us out of the department and asking if we had transport arrangements to get home. I was so overwhelmed by the standard of care; it really was such a positive experience for a person with a dementia to have, in an environment which for some could generate anxiety.

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Responses

Response from Ilkeston Community Hospital 5 years ago
Ilkeston Community Hospital
Submitted on 04/05/2018 at 11:45
Published on nhs.uk at 13:06


Thank you for taking the time to share recent your experience in the Dentistry and Orthodontics department at Ilkeston Community Hospital.

We are pleased to hear that your companion was treated in a timely manner and received good quality treatment appropriate to their needs and were greeted by friendly professional staff that put your companion at ease.

We continually strive to deliver the best possible individual care to our patients and feel privileged that you have taken the time to feed back to us.

The team were both delighted and proud that you took the time to share your experience.

Kind regards

Chrissy Fairey - Patient Experience Information Officer

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