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"Westcall"

Hi, I went to westcall on 28/4/18 at the royal Berkshire hospital. I’ve been in hospital quite a lot over the years with mental health. When you’ve been in hospital so much you know what’s right and wrong, what you should and shouldn’t see.

But the experience or clinical tidiness of the doctor I saw today was questionable to say the least. Unfortunately I don’t know his name, but my appointment was at 18:20.

The doctor called me in I walk in behind him and he’s dragging his feet when walking, has 2 pairs of trousers on that are all in a messy jumble round his ankles, a face of the nhs making me question his ability straight away.

He can’t understand a word being said by myself or my mum, including not knowing any medications, mental health and diabetic medication, to the point I have to write them down for him. You’d a GP would have a general knowledge of different medications.

And then at the other end of his desk dirty tissues and vapor chewing gum. Now if he has a cold should he be working? But besides the point dirty tissues aren’t exactly a pleasant sight.

And then the wee sample from a previous patient left on the sink isn’t something that should be left out like that for the next patient to see.

Explaining why I went there seemed to fall on deaf ears anyway.

I did explain this on my Facebook page, and a friend knew exactly who I was talking about as she had been in there recently so I would guess this is not just a one off, although she wasn’t seen by him so couldn’t comment on mess inside.

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Responses

Response from Royal Berkshire Hospital 5 years ago
Royal Berkshire Hospital
Submitted on 09/05/2018 at 09:47
Published on nhs.uk at 11:05


Dear Sir or Madam,

Thank you for your posting and we are sorry that you were unhappy with your consultation with this doctor. I have been in touch with our Medical Director at Westcall and we would like to apologise for the dirty and untidy environment in which you were seen. The Medical Director will write to all staff, highlighting the issues that you have raised in order to ensure that clinical areas are kept to the standard that patients expect. With regard to the individual clinician, please contact me, in confidence, so that we can discuss this further. We will then be able to identify the clinician concerned, investigate and provide you with a full response.

Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website; www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027

E Mail: BHT@berkshire.nhs.uk

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