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Endoscopy - Day surgery

Posted By Murray01

"Endoscopy - Day surgery"

About: University Hospital Wishaw / Endoscopy

(as the patient),

receptionist made me feel welcome and reassured.   Doctor who carried out the test explained everything as he went along.   Recovery area staff are lovely and caring.   Lovely atmosphere in the dept and spotlessly clean.   If this is representative of the rest of Wishaw General it is an excellent NHS establishment.     Nothing could have been done better.   Well organised and efficient.   We should be proud of our NHS with places such as this.   If I were to go back into hospital again I would be happy to come here.  

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Responses

Response from Rhona Dunsmore, General Manager, Serco 5 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 03/05/2018 at 14:29
Published on Care Opinion at 15:43

picture of Rhona Dunsmore

Dear Murray01

I am delighted to hear you have many good things to say about your experience while in University Hospital Wishaw. I oversee the Domestic cleaning on behalf of Serco and will be very happy to pass on your very positive feedback to our staff in Day Surgery. I hope you are recovering well and wish you all the best

Kindest Regards


Rhona Dunsmore, Soft Services General Manager

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Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 5 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire

Submitted on 08/05/2018 at 09:42
Published on Care Opinion at 11:33

picture of Fiona Cowan

Dear Murray01,

I'm delighted to hear that you had such a positive experience when attending University Hospital Wishaw. It's really gratifying for staff to get such positive feedback and realise how highly regarded they are.

I'm extremely proud of them and the dedication and professionalism they show every day. It will be my pleasure to pass on your kind words to all the team.

I hope you are keeping well.

Kind regards

Fiona

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