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"Judged by my size"

About: The Royal Victoria Infirmary

Attending the Radiology department, despite being told to arrive early by the booking clerk after previous problems on other occasions, when i arrived NO ONE knew about that. Then saw a radiographer who was also dismissive of my problems previously, and clearly has communications issues with patients. I may be obese, but that does not mean I have lost my hearing nor my ability to sense disdain from a young slim radiographer. I am like most people in hospital there for a reason, my obesity has been as a direct result of spending many years in a wheelchair after multiple spinal operations from when i was not overweight, old or in constant pain.

I hope that i never have to return to the RVI radiology unit, indeed if i am told i have to i will not. One size does NOT fit all, and patients who are overweight should not be treated differently to patients who are not. I found the whole experience extremely upsetting and offensive.Interestingly there is no option for radiology on this form, why is that i wonder.?

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Responses

Response from The Royal Victoria Infirmary 5 years ago
The Royal Victoria Infirmary
Submitted on 16/05/2018 at 08:54
Published on nhs.uk on 17/05/2018 at 03:38


Thank you for taking the time to leave your feedback regarding your care at Newcastle Hospitals. We have forwarded to the directorate concerned, who will share with the staff involved.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

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