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"Total waste of time"

Sadly I have had dealings with Coleman House for many years now due to my sons illness.

Quite frankly I am appalled by the service offered here, I understand that the services are overstretched but this is a disgrace.

Never see the same person twice; apparently we have a support worker, I have no idea who that is as we have not met him. I have been told recently that my son should never have been given this concoction of medication and he is now addicted to it;

Hang on! it was Coleman House that have continued to prescribe it over the years!

I have asked for help on many occasions and most recently for a supporting letter of evidence to send to PIP claims as my sons was recently withdrawn.

I gave the deadline that the supporting evidence should arrive, made several phone calls to Coleman House, asking where the letter was and when I could expect it, now the deadline has passed and still no letter,

Thanks for your on-going support Coleman House, failed us once again.

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Responses

Response from OPMH Dover 5 years ago
OPMH Dover
Submitted on 14/05/2018 at 15:54
Published on nhs.uk at 16:06


Dear Anonymous, we are very sorry to note how challenging you have found communications and interaction with Coleman House.

We would really like to understand these experiences and see what we can do to improve and so ask you to get in touch with Sylvie Downe, Team Leader on 01304216666 who would be pleased to discuss these matters further with you.

Please mention that you have been directed to speak with her via NHS Choices.

If you would prefer to speak to someone independent of Coleman House then you could call Patient Advice and Liaison (PALS) on 0800 783 9972.

Thank you for giving feedback on our service.

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