"Disappointing and frustrating"
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
Posted via nhs.uk
What could be improved
My first contact with the hospital was today, and it was disappointing. It took too long to get through to the main switch-board (no announced queuing system), and when I evenutally got through and was given the direct number for the ward (D3), I rang the number - only to find (a) that the line was engaged (fair enough) and (b) that although I was invited to use the ring-back facility (dial 5), when I rang it the voice said 'Sorry, the ring-back facility is not available'! These faults in your call-processing system need atention.