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An NHS working at it's best.

Posted By JSD

"An NHS working at it's best."

About: Musgrove Park Hospital (Taunton)

(as the patient),

I was admitted to the AEC  by my GP with a bad cough which had gone on for about 4 months and was getting worse.

I am 76 and was apprehensive about possibly being kept in as I had never been in hospital overnight in my life.

I would like to give some feedback on the care and treatment I received. We hear so much carping and criticism of the NHS these days but my  clear view at the end of my few days of treatment was that there was absolutely no sign of such problems at Musgrove. Everything about my care and treatment was  exemplary. All the staff, from reception and nurses to doctors up to the consultant, were thoroughly professional and meticulous in everything they did and took great pains to explain every part of their investigation. A clear cause of my problem was reached and I was allowed home with antibiotics and didn't have to stay overnight after all!

I would like particularly to commend the two young lady doctors who dealt with me - Rebecca and Juliet - sorry I cant recall their surnames. They were painstaking and genuinely caring and a great example of an NHS working at it's best. 

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 04/05/2018 at 16:32
Published on Care Opinion at 16:38

Dear JSD

Thank you for sharing your wonderful comments about your recent visit to AEC. I’m so delighted that after a thorough check over, you were able to go home and managed to maintain your record of ‘no hospital overnight stay’!

I will indeed share your comments with the staff involved in your care and in particularly Rebecca and Juliet.

Thank you for taking the time to feedback, it is always a pleasure to receive.

With very best wishes,

Charmaine

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