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Me and my mental health

Story from nhs.uk

"Me and my mental health"

I had a mental breakdown in December 2015. Since then I've begged for help. I was seen in October 2016 and put on a very long list. I was seen yesterday and told I will be cured if I take anger management classes.

I waited two and half years to be told I'm ok and not suffering with mental health.

Yes , ok . Very professional and made me feel very comfortable

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Responses

Response from Greater Manchester Mental Health NHS Foundation Trust 5 years ago
We are preparing to make a change
Greater Manchester Mental Health NHS Foundation Trust

Submitted on 28/09/2018 at 15:53
Published on Care Opinion on 01/10/2018 at 10:20

I’m really sorry that you experienced such a wait to see someone to discuss your mental health, and I can understand the frustration you are feeling, particularly in terms of not getting the type of proactive communication about this that you would like and indeed expect.

There are two things to address – first of all is to get more information about your personal situation, so we can establish which service has been involved in your care. If you could get in touch with me directly to share some of your personal details, we can look into this for you. My email address is jonathan.roberts@gmmh.nhs.uk

The other issue is about the waiting time, which I hope to address once I have established which service you were waiting to see. Since acquiring Manchester Mental Health and Social Care NHS Trust in January 2017, we have introduced a number of initiatives to improve access to services. We have taken proactive steps to address waiting times and there are a wide range of quality improvement projects in place encouraging staff to be actively involved in improving services.

I'm glad that you did get in touch, and I hope to hear from you, so that we can continue to improve.

With best wishes,

Jonathan, Customer Care Manager

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