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My mother-in-law was a patient at Opal House

Posted By GRD

"My mother-in-law was a patient at Opal House"

About: Wythenshawe Hospital / Older people's healthcare

(as a relative),

my mother-in-law was a patient at Opal House Wythenshaw Hospital and was treated shamefully, left on her own, no motivation I.e no magazines, no TV. We felt the duty of care by the staff was non- existent. She had four falls, staff didn't seem interested.  Her experience at Opal House was very,very poor.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 10/05/2018 at 12:54
Published on Care Opinion at 16:07

We were very sorry to receive your comments and concerns via the NHS Choices website about your experiences at Opal House. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO18/0042 and they will be able to discuss this with you.

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