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"Best surgery I have been a patient at"

About: Jenner House Surgery

For me this is the best surgery I been registered at. I have found that all the staff are friendly and helpful with any queries or problems I've had. Whenever we see are doctor it always feels like we are remembered as people rather than just as another number.

Recently I had a problem with one of my daughters prescriptions being sent over to the pharmacy. They sorted it out really quickly for me and I couldn't of asked for them to do more.

Also after suffering with pain down one side of my lower back and stomach, constipation and constant urine infections for ages , the doctors here were the only ones to send me for a scan. I was diagnosed with large stones in my kidney and was sent to a specialist at the hospital.

I am now on my third pregnancy and have visited the midwife at the surgery for all three.

I have every confidence with all aspects of the surgery and all the staff, from the doctors to the midwife to the reception staff.

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Responses

Response from Jenner House Surgery 5 years ago
Jenner House Surgery
Submitted on 18/09/2018 at 13:23
Published on nhs.uk at 14:06


Thank you for taking the time to leave your comments on NHS Choices, we are very glad that you are satisfied with the service you received from us. We are so pleased we were able to help and support you and your daughter through the treatment you both needed.

We value and learn from all feedback, both positive & negative, left by our patients. On behalf of the practice we would like to thank you for your kind comments. We are constantly evaluating our practice to ensure we deliver the best possible care for our patients and your feedback is greatly appreciated. We will share this with the whole of our practice team.

If you would like to consider joining our Patient Participation Group to help us shape and improve the way we provide care for our patients, please get in contact.

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