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Out Patient visit

Story from nhs.uk

"Out Patient visit"

About: Queen Elizabeth Hospital Birmingham

I went with my daughter to the fracture clinic, unfortunately, the care home where she lives had not checked the appointment properly and the letter said it had been cancelled and re-scheduled. my daughter is in a wheelchair and has slight memory problems so had only been given the letter as she got into the ambulance transport. (I met her there)

However what I want to say is a huge 'Thank You' to all the staff who helped put the situation right. The man on the desk on area 2, the lady who stopped us to ask if we needed help and went to the fracture clinic to speak on our behalf and then the lady on the desk there who arranged for the doctor to see us. I am so grateful for their help as we did feel complete idiots!

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 31/05/2018 at 15:29
Published on nhs.uk at 19:06

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received at the Fracture Clinic, and also pleased that staff were able to arrange for your daughter to be seen. Your kind words have been forwarded to the senior staff responsible for the department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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