"I felt the ward was totally inappropriate for me"

About: Nottingham City PCT Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a service user),

I was at Bassetlaw Hospital and was told they couldn’t fund me to stay there because I was from outside the area. After 2 weeks I was transferred to Bestwood ward (City hospital) Alzheimer’s and senior dementia.

I felt absolutely distraught and lost. I felt like I was dumped there under the impression that there would be people like me on the ward but found this wasn’t the case. I saw women running round with their bras off, half naked men who had urinated and soiled themselves and too many things to talk about.

If it wasn’t for the brilliant top notch doctor I don’t know how I would have coped. After 1 ½ - 2 weeks I was transferred to B50, what a difference.

I am greatly disappointed with the treatment I received from Bassetlaw to Bestwood ward – which I feel was totally inappropriate for me at the time, it only seemed to make my mental health state worse. I only hope no-one else has to go through the same.

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for sharing your story with us.

We are very sorry you experienced such a difference of care from Bassetlaw to Bestwood Ward.

We are pleased to hear that your experience has been much better on Ward B50 at QMC.

I will pass on this posting to the Wards you mentioned as it is improtant to share feedback be it positive or negative.

Staff need to hear your opinion in order to improve services. This particularly relates to the approppriatness of the service provided for you as an individual.

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

I wanted to respond to let you know that we are taking your distress and concerns seriously. This matter was raised at a recent directorate business meeting. Senior staff have been made aware of your experience, concerns and issues here.

I am pleased you find B50 a more suitable environment and I wish you a speedy recovery.

Helen Forrester

Ward Manager B50 QMC