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"Difficulty accessing hospital from car park with son's equipment"

About: Royal Hospital for Children (Glasgow)

(as a parent/guardian),

I have a little boy with global development delay who is ten years old. He has many appointments and we are very grateful and appreciative of all the help and support we receive from the hospital. 

However I find it very difficult to get into the hospital. My little boy sometimes walks at a Kaye walker very slowly and so walking from the car park to the relevant outpatient areas can take quite some time. It’s also very challenging if you have to carry splints and other equipment which is often the case. 

There is a man who drives a Golf buggy style vehicle giving people lifts from the car park to the hospital. What a wonderful idea however he refuses to take children due to health and safety issues. This is such a terrible, terrible shame and breaks my heart every time I have to watch him drive past us and other struggling parents. 

There are wheelchairs available however they do not have a lap belt therefor for a child like my son they are impossible to use. He does not understand danger and would simply dive forward and hurt himself. They also only go backwards which makes them extremely awkward to manoeuvre. 

I have an idea which might help a lot. In Tesco and Waitrose you can get what’s called a disabled trolley. It’s a trolley which children from about five right up to adults can sit in and be strapped into. Then all the equipment, bags etc could go in the trolley part and the parent could happily push the child to the appointment. Quite often doctors want to see my little boy walking with his splints on at his Kaye walker but he’s so slow that I end up taking him in a wheelchair to get to the appointment and then I have to carry the splints and Kaye walker. Very very difficult !

Another idea I had was a hospital concierge service where a group of  people offer to park cars for people who are struggling. After all this happens when you turn up at a hotel. 

So a vehicle for lifts to the hospital from the car park would be great for children, wheelchairs with lap belts would be an improvement and my simple trolley idea would be excellent. Or the concierge service would be an absolute luxury which would reduce stress and strain for parents going through highly emotional times. 

I’m happy to help put any of these ideas into place. 

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 5 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde
Submitted on 01/05/2018 at 17:50
Published on Care Opinion on 02/05/2018 at 10:49


picture of Pamela McGoldrick

Dear LMum

Thank you so much for sharing your feedback on Care Opinion.

You provide valuable insight into the challenges that you, and I am sure others, face when visiting our hospital with a child who has significant mobility issues and all the associated aids that you have to bring along. As you describe there are some measures in place to assist visitors on the site but you also highlight the limitations of these and that none of them address the issues you raise for you and your son. It is upsetting to realise the additional strain that this adds to your hospital visits and we appreciate you bring this to our attention.

We are delighted that you have shared some potential solutions that would reduce the strain on you and your family and would very much like to take up your offer of working with us to improve this issue for your own family and I am sure for others. If you are happy to do so can you email me at Pamela.mcgoldrick@ggc.scot.nhs.uk and we can agree how to progress this with your invaluable input.

I look forward to hearing from you

Best wishes

Pam

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