Had an appointment for a tongue biopsy just 18 days after first appointment - most impressed. All staff I came into contact with at the Day Surgery Unit were friendly and put me at ease.
In particular, the Nurse I had most contact with, Abby, had a great sense of humour, dealt with any concerns I had promptly - she was lovely. Once again Ms Siddiq, was most reassuring and professional and the procedure was carried out superbly. The only bit of discomfort I felt was from the local anaesthetic injection into the tongue, thereafter it was like nothing was happening. Though it hurt afterwards, but now I am two days on and my tongue and mouth feel pretty much back to normal.
Just one suggestion, it would make more sense to have staged appointments (i.e. 8:00, 10;00, 12:00 etc.. so that people did not have to wait hours for their procedure and any delays by complications on earlier procedures had less impact on those later on the list. I did have to wait 6 hours from arrival at 7;30a.m. and so some of that waiting could have been reduced.
But I am very impressed with Heartlands Hospital and the ENT and Day Surgery team over the last 3 weeks. An excellent example of the UK health service being the best in the world. Thankyou.
"The UK health service - the best in the world"
About: Heartlands Hospital / Ear, Nose and Throat Heartlands Hospital Ear, Nose and Throat Birmingham B15 2TH
Posted by ENT Out Patient (as ),
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