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very good overall when we needed help we finally...

Story from nhs.uk

"very good overall when we needed help we finally..."

About: Rotherham Hospital

What I liked

The Doctors that dealt with my wife's care after she was finally admitted were excellent including the sisters/nurses etc i will recommend this hospital we were kept fully informed of all aspects of my wife's care all staff from auxiliary to porters were very good

the ICU service was amazing thank you

What could be improved

A&E service was a let down in our situation

Anything else?

after having numerous visits to many wards over the months the Doctors - nurses - staff - physio - OT Was very good indeed inc information provided and our access to senior doctors / staff to discuss things etc we owe a lot of people a big thank you,

the NHS at its best

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 12 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 24/08/2011 at 17:17
Published on Care Opinion on 25/08/2011 at 12:07

Dear PIJ46, thank you for sharing your story on the Patient Opinion web site about the high quality of care received when your Wife was admitted to Rotherham Hospital and the various occasions when you accessed our services. I shall pass your kind comments onto staff.

We are however really concerned to learn that you felt let down by our A & E service. So that we are able to look into this for you, perhaps you could contact our Patient Services Department on 01709 304461, and they will be able to explore this further with you.

With best wishes,

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