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"Rude Reception staff"

About: Dr M Prasad's Practice

Working on reception myself in the medical environment I expect to be treated in the same way i great and handle patients.The member of staff on reception is very abrupt to patients on the phone and face to face.

There is no data protection in place when waiting in reception I heard the patients name,medication and which Gp they last saw.

With the new data protection laws in it was very wrong.

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Responses

Response from Dr M Prasad's Practice 5 years ago
Dr M Prasad's Practice
Submitted on 05/03/2019 at 14:57
Published on nhs.uk at 16:06


We take the all allegations seriously , and if you have any specific evidence to support your comments , we would be happy to investigate to determine the validity of the comments. We have a formal complaints procedure , which can be used.

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