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Rude staff!!

Story from nhs.uk

"Rude staff!!"

About: Russells Hall Hospital

I was shocked to be spoken to the way I did, called up asking for an urgent X-Ray appointment and got told that the wait was a week. Fine, but when I ask if there’s none any sooner than that I get a very blunt “no” and spoken to like I’m a piece of dirt on the ground, it’s unacceptable!!

Why apply for a job in customer service when you don’t have the service skills?!!

No “thank you” or anything not even a goodbye!! And they wonder why nobody wants to go to Russell’s Hall, absolute joke!

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Responses

Response from Russells Hall Hospital 6 years ago
Russells Hall Hospital

Submitted on 24/04/2018 at 15:53
Published on nhs.uk on 27/04/2018 at 03:42

Thank you for your feedback regarding your recent communication experience with our Imaging Department.

We aim to offer the highest standards of care to all our patients so it is disappointing to hear this was not the case during your telephone call. We are sorry to hear that the staff did not demonstrate the level of customer care we expect.

We take all feedback seriously and have passed your comments on to the senior staff in the department to discuss with their team as appropriate.

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