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"Consultant appointments system needs overhaul"

About: Northampton General Hospital NHS Trust

Back in Nov. 2017 I had a mastectomy and a lumpectomy at Kettering General Hospital. Despite frequent enquiries, my follow-on oncology appointment/radiotherapy at NGH did not commence until 16 weeks post surgery, despite NHS NICE guidelines of 6-8 weeks maximum. On the last day of a 3-week course of treatment (04.04.18) I was told my consultant wanted to see me in two weeks at KGH, not the usual six, and an appointment would be made with oncology that very day. I explained at the time I was willing to travel to NGH for my consultation if it made things easier/quicker. Nothing happened. On 20th April, I rang the contact I had been given to ask where was the appointment. She rang back later to say Oncology couldn't 'fit it in'until 14th May. I contacted PALS who checked with oncology dept., and an appointment had only been made that very day on the 20th April, after I had spoken to the nurse contact. Something is awry here, when consultant appointments are not made in a timely manner, for whatever reason, and the patient is caused an unnecessary and perhaps detrimental delay. I'm assuming the responsibility for making post-treatment consultant appointments lies with NGH. PALS has intervened and managed to secure me an earlier appointment on 9th May, for which I'm grateful, but It's still 3 weeks late.

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Responses

Response from Northampton General Hospital NHS Trust 5 years ago
Northampton General Hospital NHS Trust
Submitted on 24/04/2018 at 09:30
Published on nhs.uk at 10:05


We're really sorry to hear about your experience of our Consultant appointments system.

We are pleased to hear our Patient Advice and Liaison Service have assisted in securing you an earlier appointment. Tracy Burgess (tracy.burgess@ngh.nhs.uk) from our Patient Experience Team would be happy to meet with you to fully understand the issues you have been faced with so she can follow them up directly with the department.

Best wishes, NGH.

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