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CANCELLATION OF APPOINTMENT

Story from nhs.uk

"CANCELLATION OF APPOINTMENT"

About: Clacton Hospital

I haven't actually made it to the hospital, but had to tick some thing. My complaint is about APPOINTMENTS ONLY.

I booked on-line for the earliest appointment which WAS 20th June. After receiving two letters last week at once, one being notification of first appointment and the other confirmation of appointment, i then get another letter today saying my appointment has been cancelled, no reason what so ever. If i haven't received another appointment in TWO weeks to contact the hospital.

My appointment is with Gynaecology to discuss HRT.

I am already suffering with the symptoms and having to wait till 20th june was long enough (to long) and now who knows when i will get to see some one.

I don't know how an appointment can be cancelled this far a head with no reason or with no appointment attached.

I think the waiting time is atrocious, if you suffer with symptoms and exhausted your time with the doctor and then your let down by the hospital, what hope is there.

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Responses

Response from Clacton Hospital 5 years ago
Clacton Hospital

Submitted on 31/05/2018 at 15:26
Published on nhs.uk at 19:06

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

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