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"A and E at Queens Hospital Romford"

About: Queen's Hospital (Romford)

Can somebody explain to me why the A and E has been moved . The old A and E area

Was not large enough and the new area is even smaller in fact you are sitting almost on

Top of one another and there is no privacy when explain your medical problem without

Other patients hearing what your saying.

Is the idea to make it so uncomfortable for patients to try to stop them turning up at the A and E in this Hospital, even your own staff

Say it's not working.

I would have thought the Hospital management should be trying

To make life easier for patients with improvements that are going to work in the interest

Of the patient not as in this case by introducing a smaller area.

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital
Submitted on 30/04/2018 at 09:20
Published on nhs.uk at 10:06


Thank you for taking the time to make us aware of your experience, I am sorry to hear the concerns that you have raised. If you would like to discuss your concerns further then please contact our Patient Advice and Liaison Service (PALS), they can be contacted on 01708 435 454 or by email pals@bhrhospitals.nhs.uk. Our PALS Team will do everything they can to help you.

Kind Regards

Jack Stevens

Lead Nurse For Emergency Care

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