Rang surgery last week to get appointment with a nurse. Was told prescribing nurse only available tues/wed, and to phone back monday morning. Did that to be told that I had miss the couple they had released for tuesday and to phone back tomorrow (tues am) when they release the rest. Phone again to ask about a non-prescribing nurse appointment but after speaking to receptionist she was reluctant as I may need a prescription, was advised I could use the 'hub' service, fine but since the surgery became part of a wider group this meant it could be miles away and I couldn't cancel it if I couldn't get there. Phone a third times in the hope of a doctors appointment to be told there was nothing as appointments are released two weeks ahead and had gone, asked for one after mid May but they are not released until 2 weeks before. I'm struggling to understand and remember all these instructions and changes. I tried pharmacists without much luck so need to see someone else. I don't mind waiting for my GP but as someone with congnitive issues trying to get to grips with a new (unhelpful) system is challenging, becoming part of partnership should have made things easier, but from the experience that is definitely not the case.
"Lack of Appointments"
About: Bitterne Park Surgery Bitterne Park Surgery Thorold Road, Southampton SO18 1HZ
Posted by Panda24 (as ),
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