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Shocked at such poor service

Story from nhs.uk

"Shocked at such poor service"

About: Lincoln County Hospital

My husband was taken to Louth Hospital with chest pains, from there he was rushed to Lincoln with a suspected heart attack. I followed the ambulance there, he arrived around 3.30 on Saturday afternoon by 9.30pm he was still in A/E waiting to see a heart doctor, The corridor had trolleys lined up waiting for a cubicle.

When the heart doctor finally arrived the she was very good and gave my husband the medication required and confirmed he’d a heart attack, before that he was left there as if he had a minor injury with no actual care, he is still waiting for a bed in the heart ward 24hours later, he has no idea when he will be able to have a bed never mind an angiogram, he was told there are 15 people waiting for a bed.

We are both frightened, have no idea when he will be treated properly. When I went to see my husband today he was so panicked his condition was awful his chest was aching more due to anxiety, the nurses had just left him, I took him out to a side room, he got some air and felt better.

What kind of place is this, I have read all the wonderful reviews above and feel really let down.

My husband is a middle aged man he doesn’t smoke or drink, surely treatment for him or anyone should be more urgent than this. He has had a heart attack and has chest pains, as I write this and he is still in a ward that can’t give him the treatment he urgently requires.

All we can do is hope Monday brings him the long waited bed in the heart ward he desperately needs.

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Responses

Response from Meg Kelly, Head of Service & Consultant, Emergency Department, United Lincolnshire Hospitals NHS Trust 5 years ago
Meg Kelly
Head of Service & Consultant, Emergency Department,
United Lincolnshire Hospitals NHS Trust

Submitted on 08/05/2018 at 15:58
Published on Care Opinion on 09/05/2018 at 10:21

I apologise that you and your husband had such a negative experience at the Emergency Department at Lincoln County Hospital. From what you describe it sounds as though the Emergency Department was very busy and that you suffered unacceptable delays as a result.

I would like to review your husband’s case to identify whether there were any safety issues related to his care due to the delays, or whether your husband’s clinical care was appropriate and our lessons learnt need to be about ensuring patients and their families fully understand the events and are appropriately reassured.

Sadly we cannot turn back the clock and change the experience you and your husband had, much as we would like too. We can however learn from this by reviewing his case and sharing lessons. If you haven't already done so, please would you contact PALS with his details so we can learn lessons and provide specific apologies.

Meg Kelly,

Consultant in Emergency Medicine

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