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"My experience as a patient. I also work at the hospital"

About: University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18)

(as the patient),

I was first admitted to a an e. Due to respiratory issues with a cough. My daughter was accompanied with me. All staff were very efficient and caring. My daughter is also a charge nurse in another area and could not fault my care in any way. Once it was confirmed I was being admitted to high depandancy unit my daughter felt relaxed with reassurance I would be ok. Which meant a lot to me as she had a just finished a long shift. After 3 days of excellent care I was then transferred to medical critical care. I was overwhelmed with the excellent care and attention I received. All staff were first class in all aspects of my care, even when I wasn't the best person to care for. I also was so amazed at the team work all colleagues carried out to  emptying bins to serving meals and carrying out other duties as a team. I could not fault any member of staff for anything. Thanks also to sister to taking time to speak to me regarding my fears. Sister please be proud of your wonderful ward and your fantastic out of this world caring staff. I can't fault anyone for my fantastic care. CCU thank you so much.

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Responses

Response from Fraser McJannett, Medical Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Fraser McJannett
Medical Service Manager, University Hospital Monklands,
NHS Lanarkshire
Submitted on 24/04/2018 at 09:11
Published on Care Opinion at 11:20


picture of Fraser McJannett

Dear Bessie Boo,

Thank-you for taking the time to provide this feedback to the team. I'm delighted to hear that you had such a positive experience and to hear that that both yourself and your daughter were put at ease by the treatment that was put in place. The team will be so pleased to receive this positive feedback. Thanks again for sharing this with us, and wishing you well for any ongoing recovery.

Best wishes

Fraser

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