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Visit to A & E 22/4/18

Story from nhs.uk

"Visit to A & E 22/4/18"

About: Royal Albert Edward Infirmary / Accident and emergency

I came to A & E in an ambulance having suffered a head injury at home.

The ambulance staff were amazing and kept me calm.

On arrival at A & E, I was met with superb professionalism and kindness.

Although I had to wait a few hours after triage , when it was my turn I found the staff to be very courteous indeed.

The thoroughness of the nursing staff and doctors cannot be doubted and I was very pleased that everything was explained to me.

I had 9 stitches in my head which was done with total care.

Both doctors that I saw were excellent and the nurses had a great sense of humour.

We are blessed with our A & E and I offer my sincere thanks

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 5 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 04/05/2018 at 11:23
Published on Care Opinion at 16:11

Thank you for your posting following your attendance to the A&E Department at Royal Albert Edward Infirmary. It will be a pleasure to share this with the dedicated and hardworking staff of the A&E Department. May I take this opportunity to extend our best wishes to you and hope that you are recovering well. Kind Regards

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