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"Long wait"

About: Norfolk & Norwich University Hospital / Trauma and Orthopaedics

Having seen the specialist in respect to my foot pain some 6 weeks ago and being advised that they would order the correct insole for footware to help correct my foot, I am still waiting to hear that this has arrived ... something that could surely have been delivered within a week . Had I known this would take so long, causing my foot to get worse, I would have asked if I could buy the insert privately ... not good at all!’

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 5 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 03/05/2018 at 10:26
Published on Care Opinion at 14:15


Dear Patient


I write further to the comments you have made about a long wait for insoles. I am sorry to read your concerns. I will share this with staff in the department and senior managers in the hospital. Please contact me at pals@nnuh.nhs.uk and I will try and assist further.

With kind regards

Sarah Eastwood, PALS Manager

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