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Beyond amazing

Posted By Lottie61

"Beyond amazing"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

We called 999 for assistance when our son was short of breath one night suddenly out of the blue. The call handler was calm. We were not. It would have been helpful to have them tell us how far away the ambulance was as we were panicking as my son was so short of breath. Otherwise very professional. 

The ambulance crew Craig was beyond amazing. He knew instantly what was wrong. It was croup (viral) he reassured us it wasn't anything we had done. He was very clear and concise and put us at ease instantly. He offered us all options and put no pressure on us to make any choice that would make us uncomfortable. My son is now happy and back to his usual cheeky self. Thank you to everyone involved. 

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 30/04/2018 at 15:02
Published on Care Opinion at 16:54

Dear Lottie61,

Thank you for taking the time to share your story and I hope your son is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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