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Care Opinion

Thanks to staff member.

Story from nhs.uk

"Thanks to staff member."

About: Royal Cornwall Hospital (Treliske) / Emergency Department

Whilst visiting the hospital in a wheelchair, a member of staff was extremely friendly and went out of his way to help find alternative disabled toilets and waited to ensure I was able to use them (as I was not able to open the doors properly on my own).

This included wheeling me to them and then taking me back to the waiting area after.

I had to visit the hospital again the following day and he was again there to help.

Myself and my daughter thanked the front desk on leaving.

The member of staff works for Mitie cleaning, downstairs.

He was friendly, approachable and sympathetic.

Wonderful employee, thank you.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 27/04/2018 at 16:03
Published on Care Opinion at 16:57

picture of Michaela Johnson

Thank you so much for sharing your review regarding your recent visits to Royal Cornwall Hospital. I am delighted to read how our Mitie colleague made sure that he helped you in every that he could and was friendly, approachable and sympathetic.

It is so important to recognise the sterling job that all of our colleagues do to contribute to our patient's experience.

I will ensure that your feedback is shared with Mitie so that they can in turn make sure your lovely comments and thanks is shared with the relevant member of their team.

Many thanks again.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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