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"Gynaecology Clinic"

About: Stepping Hill Hospital / Gynaecology

I have been visiting the clinic since Oct 2017. Each time I see a different dr/consultant. I have to go back through years of my problem as the notes havent been read before. Waiting times are long. I arrived 30 min early to allow for parking. This was a mistake as I waited 1 hour 15 minutes past my appointment time to be seen. Then was seen by a different dr again, who hadnt read my notes. She suggested options that I had previously been told were unsuitable and still remain so. When I explained this she said she hadnt read my notes. No progress was made in appointment. The dr did nip out to out to see my consultant on my behalf. I left the clinic feeling disappointed and sorry Id wasted an afternoon out of work. I did ask to see consultant but as clinic was an hour behind this wasn't possible. Clinic only takes place Thursday, although previous Thursday was closed. I would rather they cancelled my app than waste my time.

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Responses

Response from Stepping Hill Hospital 5 years ago
Stepping Hill Hospital
Submitted on 27/04/2018 at 16:16
Published on nhs.uk at 17:06


I'm sorry you have had a poor patient experience in the clinic and I would like you investigate this further for you, highlight the issues you raise and provide you with some feedback. Should you be happy to go ahead with this please contact the Patient & Customer Services Department on 0161 419 5678 or by e-mail at pcs@stockport.nhs.uk quoting reference PALS 1806 and give your name, address and date of birth. Many thanks.

Complaints & PALS Team Lead

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