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"Paramedics and A&E"

About: Lister Hospital / Accident and emergency

My 89 year old mother fell ill while out in a restaurant with myself and my daughter in Norton on Sunday 15th April. The emergency services were called and the paramedic who responded was extremely pleasant and efficient and took care to explain to my mother what was happening.

The two ambulance paramedics who then arrived were also courteous and efficient.

On arriving at the hospital she was quickly seen and taken to a cubicle.

The nurse who took the bloods, the doctor and also the nurse assigned to her were all excellent and very patient with their explanations.

We were able to take her home after about 3 hours and are now waiting to hear from her GP as to what medication she may need.

The whole experience ran smoothly .

My mother, myself and my daughter are all very appreciative and would like to think that the staff involved are thanked.

I have the first names of the staff if you want them.

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Responses

Response from Lister Hospital 6 years ago
Lister Hospital
Submitted on 20/04/2018 at 18:45
Published on nhs.uk at 19:06


Thank you for getting in touch. We're very pleased to hear that your mother as looked after well by our colleagues in A&E. Of course we'll make sure your feedback is shared with the team. If you wish to share more details with us, including the names of those you would like your thanks passed on to, then you're welcome to drop us an email at generalenquiries.enh-tr@nhs.net. We hope your mother is now on the road to recovery.

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