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"Care"

About: University Hospital Of North Durham / Respiratory medicine

Sayed ward 12 from the 15 to the 17th April my treatment fantastic people who needed little more attention with feeding . toilet and understanding weren't left to get on with it which quite upseting one lady trying to eat corn flakes with her with oxgin mask on ect would like my mother to be treated like that

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Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 24/07/2018 at 11:31
Published on nhs.uk at 12:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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