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Left in the air.

Story from nhs.uk

"Left in the air."

About: Royal Eye Infirmary / Ophthalmology

I was referred to the REI after a visit to the optician. All started well.

Quick referral, quick appointment and a quick second appointment. After first appointment I was under the impression from the doctor that it was possible to help me and I was informed clearly as to what (I thought) was going to happen.

After second appointment ( when I thought I was to start treatment) I just got assessed again by nurses and sent home. No explanation, nothing. Now I don't know. I guess I am just being left to go blind. I don't know where to turn for another opinion ( or an opinion at all really).

I feel I have just been shoved off. I don't want to give a bad review but that's my experience.

The REI was Brilliant back in its Mutley days. What's happened?

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Responses

Response from Royal Eye Infirmary 4 years ago
Royal Eye Infirmary

Submitted on 06/04/2020 at 14:11
Published on nhs.uk on 08/04/2020 at 13:17

I am sorry for the delay in responding to your feedback. If you would like us to look into the issue you mentioned about the plan for your eye care, please get in touch. As these comments are anonymous we are unable to fully investigate without more detail. If you would like to get in touch please contact our Patient Advice and Liaison Service on 01752 439884. Alternatively, please email the team at: plh-tr.PALS@nhs.net so we can look into this for you.

With best wishes

Alison Stanton

Complaints and PALS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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