This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Excellent nursing service but inadequate..."

About: Lydney & District Hospital Site

19.4.18

The friendly and efficient initial receptionist greeting was matched by the considerate, reassuring, informative and effective treatment which I experienced by the nurse practitioner staff member.

The special dressing and bandaging which I was given to stem the blood flow of the scissor cut in my thumb top, was undertaken with due attention

and care, and I departed well pleased with the visit.

However, in direct contrast to the positive actual clinical patient management, what is URGENT and IMPORTANT, is the necessity to correct and improve the misleading and barely visible small road signs.

Travelling eastwards on the A48 from Chepstow, I initially missed the required left turning north into BREAM ROAD.

Subsequent examination revealed that the red H Minor Injury Unit sign had been turned around a right angle and was pointed directly EASTWARDS straight into town!?

In addition, the next sign to the left off BREAM ROAD pointing immediately to the

COMMUNITY HOSPITAL was very small and potentially again easily missed and unsatisfactory.

It is clearly self-evident that the NHS Lydney Hospital executive need to contact the appropriate highway authority TOMORROW , to ensure that the sings are corrected and fit for purpose ASAP.

Many thanks.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lydney & District Hospital Site 5 years ago
Lydney & District Hospital Site
Submitted on 24/04/2018 at 16:15
Published on nhs.uk on 27/04/2018 at 03:42


Good afternoon, thank you for taking the time to provide us with this feedback. Your observations regarding the signage have been passed to the relevant service within our organisation so they can address the issues you have raised and we are grateful for advising us of this.

I will also ensure that the team received the lovely comments you made about your visit to the Minor Injuries and Illness Unit at Lydney.

Kind regards, Service Experience Team, Gloucestershire Care Services NHS Trust.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k