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My treatment

Story from nhs.uk

"My treatment"

About: Charles Clifford Dental Hospital

The treatment I have received from the dentist making me some dentures at the Charles Clifford Hospital could not be better. I have been treated with kindness and respect and been involvved in every step of the way in making me some new dentures.

One complaint that needs looking into urgently as I was informed by staff the self service booking in that has been designed to save patients queuing up to book in has been faulty for some months sending patients to the wrong floors for their treatment. I put all my details in as requested and it tells me I need to be on the floor below, whichI knew was incorrect. This is everything but efficient

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 5 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 15/05/2018 at 16:44
Published on Care Opinion at 16:50

Thank you for leaving feedback and we are sorry that self service booking has not been working correctly. This will be sent to the relevant managers to look into, however if you would like to provide us with more information about this, please do not hesitate to contact our Patient Services Team on 0114 271 2400 or by email at pst@sth.nhs.uk.

The staff concerned will greatly appreciate your kind and positive words regarding your treatment. It will mean a lot to them and they will be very encouraged by it.

With thanks and best wishes

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