This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Changing appointments

Story from nhs.uk

"Changing appointments"

About: The Bradgate Mental Health Unit

I have been an outpatient here for nearly 8 years and this past year has been the worst yet! Appointments constantly changing without being told and when you call you just get through to rude and abnoxious staff that don’t know where the mute button is when they’re moaning about you!

The clinicians themselves are ok but the admin think it’s acceptable to just put you with whoever like you have a minor ailment that anyone can deal with!

No understanding or empathy for what mental health is at all!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Bradgate Mental Health Unit 6 years ago
The Bradgate Mental Health Unit

Submitted on 20/04/2018 at 10:34
Published on nhs.uk at 12:06

We would like to thank you for taking the time to post your comment.

We are very sorry to hear about your experience;

This is not the experience we would want any of our service users to have as we try to ensure we provide the best care and treatment for everyone who accesses our services.

If you would like to speak to someone further about the issues you have raised then please contact the Patient Advice and Liaison (PALS) Team by email at pals@leicspart.nhs.uk or by phone on (0116) 2950830.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k