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"Waste of 3 years of waiting for an appointment"

About: Southend Hospital / Pain Management

After 3 years of going back and fourth with my GP, multiple MRI scans x rays the lot. My GP explained all of my symptoms which by the sound of it where pretty bad hence the pain Ive been in the past 9 years. I felt like i didn't have a say in what treatment i was able to get, im at the point where the pain is disrupting me at work and at home. I was told to do physio but after 2/3 months of this i still struggle to even do any of the workouts due to the fact my back is in excruciating pain.

I also noticed when they looked at my MRI results they left out 3 of the problems associated with my back so i didn't get to talk about those at all. Also since the MRI scans Ive been sent down to A&E with Spasms in my back so i would have thought i'd need an updated MRI where Ive done damage over the past 2 years since the last one.

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Responses

Response from Southend Hospital 6 years ago
Southend Hospital
Submitted on 20/04/2018 at 16:24
Published on nhs.uk at 17:06


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Dear Jacob,

Thank you for your post and we are extremely sorry to hear of the issues you have obtaining an appointment.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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