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Scammed

Story from nhs.uk

"Scammed"

On 8/4/2018 I had the misfortune to have to take my 95 year old father out of his house to the Urgent care centre as he was very unwell and totally confused

It was 8.00pm and I was unable to lift him into the wheel chair myself get him down the steps out of the house and into my van so enlisted the help of my oldest son

Unfortunately, my van is only a two seater so my son kindly offered to follow me to the hospital in his car and help me to get him out of the van into the walk in centre and back again

It was traumatic for him and stressful for both my son and myself

It was dark there wasn't another car in the car park and we didn't notice the Parking Eye signs and for our sins we both received a £40 fine

It cost the family £80 to take my dad to the urgent care centre and we feel we have been scammed

Next time I will ring for an ambulance an insist he is taken to A&E at North Tees

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Responses

Response from Peterlee Community Hospital 5 years ago
Peterlee Community Hospital

Submitted on 12/07/2018 at 15:04
Published on nhs.uk at 18:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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