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The worst type of Doctors

Story from nhs.uk

"The worst type of Doctors"

About: Chadwell Medical Centre

My 5 year old has been covered in a rash, called 111 on Sunday and was told that he should see the dr within 24 hours. Called the survey 178 times on the Monday morning... finally got through to be told there’s no appointments, I’m sure this is a standard response as I get it every time I call.

Finally after protesting I got an appointment with a doctor that can only be described as a chocolate teapot. Couldn’t get records up on PC, didn’t look at my son and was told it’s chicken pox it really isn’t. Called again today got the standard no appointments call 111 tonight to see emergency dr. Called 111 they won’t see him and told to call dr for an appointment, Iv already been told there is t any for tomorrow... emergency dr not interested and nothing they can do... looking forward to the 180 calls tomorrow to be told “no appointments” what a joke!!

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Responses

Response from Chadwell Medical Centre 5 years ago
Chadwell Medical Centre

Submitted on 19/09/2018 at 16:14
Published on nhs.uk at 17:05

Hi Andy.

We'd like to sincerely apologise for the distress you've been caused back in April. You attempted to call an extensive number of times to be passed around from service to service which is inexplicably unacceptable.

Chadwell Medical Centre became part of the new Tilbury Chadwell Practice Group in April 2018. The combination of 3 local practices (Chadwell Medical Centre, Tilbury Health Centre and Dilip Sabnis Medical Centre) to provide extensive services to the Tilbury-Chadwell locality was a collabortive progressive step thought up by College Health Ltd and NHS England in hopes that the people of both Tilbury and Chadwell could access sites across their home territory, while gaining the advanced benefits that come with multi-site shared knowledge, applications and services.

As well as this, Andy, I'd like to let you know that we have recently installed extra phone lines in all 3 practices. There was a very consistent pattern within the progressive feedback from patients across the Tilbury Chadwell area - and the common theme was the inability to go through to the reception front without having to call multiple times.

We've heard the calls of the many and have now installed 26 more phone lines across the 3 sites taking the grand total from 6 working phone lines, to 32. This will loosen the threshold with regards to calls coming into the surgery in the near future. I'm certain you'll start seeing the benefits as we progress forward together Andy.

Lastly, we are about to start utilising multi-modal consultations. I know this sounds like jargon, but what this means is that the clinical staff in each practice will now have far greater opportunities to obtain patient contact and ensure their best care is delivered. Patients are certain to gain contact with an appropriate clinician ON THE DAY. This is another huge advancement implemented by College Health Ltd that is going to see The Tilbury Chadwell Practice Group breaking boundaries across the local area and hopefully even further afield.

Andy, should you have any further issues, I implore you to call 01375 517171 and ask for a member of the management team - Jo, Alex, Elaine or Kate. One of us will be able to ensure you're being as well looked after as is humanly possible.

Thank you for your valuable feedback. We hope to hear from you soon.

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