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My abdominal emergency surgery

Posted By ST56

"My abdominal emergency surgery"

About: Good Hope Hospital / General surgery

(as the patient),

From start to finish of my treatment via A& E  SURGERY AND WARD 16 I can honestly say was absolutely 1st class. My thanks to all staff involved with my care. My only minor complaint "the TEA " YUCK.

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Responses

Response from Jenny Langham, Senior Complaints Manager, Patient Services, Heartlands Hospital 6 years ago
Jenny Langham
Senior Complaints Manager, Patient Services,
Heartlands Hospital

Submitted on 19/04/2018 at 08:10
Published on Care Opinion at 12:24

Dear ST56,

Thank you for taking the time to post your comments regarding the care and treatment you received in the A&E department and on Ward 16 at Good Hope Hospital.

It is lovely to read such positive comments and I am very pleased that you had such a good patient experience, although you did not like the tea.

I will forward your posting to the senior management teams for A&E and W16 and ask that your posting is shared with the staff, as I am sure they will be delighted to read your comments.

I do hope you are recovering well following your inpatient stay and I wish you a speedy recovery.

Once again, thank you for your posting. All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.

Best wishes

Jenny Langham

Patient Services Officer

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