"misinfomred"

After calling the repeat prescriptions line I was told that my children's product would be available for collection in 3days. I walked down to the surgery on the afternoon of the third day to collect my children's prescriptions. I waited at reception where three staff came out after a brief wait. A doctor came to get their first patient and told the now long queue for reception that they were in a meeting. Considering the surgery closes every day for an hour I felt it unfair we all ad to wait for a meeting that should have been scheduled, I would have thought, in that time. Four members of staff came out and started to log on to the reception computer, look at prescriptions etc... Not one staff member acknowledged the ever growing queue or had the courtesy to state they would be with us shortly or even apologized for our wait. After a further 10 minutes I finally got to speak to someone who told me one prescription was no longer available. I would have appreciated a telephone call advising me of this however I had a second prescription to pick up that I was in desperate need of. However when I handed in my prescription at the pharmacy I was told it would be a further two days. If I had been informed originally that I would have to wait I would have gone to another pharmacy. I appreciate the pharmacy is separate to the surgery, you can tell because the pharmacy staff are actually really helpful, but the surgery should not have said three days or should state that it is dependent on the pharmacy so I could of called ahead.As a busy working Mum of two its hard enough juggling everything without being misinformed. Please can staff attend a customer service training day as one of the many days the service is closed for training, thank you.